Digital Communication Tools
The course teaches the effective use of digital tools to communicate and collaborate at a distance, highlighting benefits, features and netiquette.
Course description
The course is aimed at providing users with the fundamentals on the benefits and how to use, efficiently and safely, mobile equipment such as smartphones, tablets etc.
Main topics:
- Advantages of digital communication
- Main features
- Integration apps
- Contact management
- Netiquette
Who is the course for?
Job opportunities and roles that benefit from this course
All company staff
- All roles that benefit from basic business literacy concepts
Course goals
Knowledge of the tools
Knowing the main tools for managing remote communications and collaboration.
Advantages and points of attention
Knowing the advantages and focus points of digital communication tools to best integrate them in the performance of your business functions.
Main features
Knowing the main features of digital communication tools on the market and analyzing their specifications
Requirements and standards
Developing requirements and good standards of digital communication
This course includes
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Examples of real business cases
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Course completion certificate
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Downloadable in-depth content
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Help desk support
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Access from mobile and tablet
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Comprehensive monitoring of educational progress
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Skills assessment test (mandatory)
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Intermediate assessment tests (optional)
Course completion certificate
After completing the course it is possible to obtain a downloadable certificate to display as evidence of the skills achieved. The certification can be combined according to company needs.
Course's lecturer
Andrea Galli
- Solution Architect
- Senior IT Consultant
- Years of consolidated experience in ICT Projects
Course's contents
- The evolution of communication
- Definition
- Elements necessary for digital communication
- Distant places
- Cost reduction
- Online and distance learning
- Green choice
- Functionality
- Proper use
- Email & PEC
- Video calls
- Voice calls
- SMS & Instant messaging
- Live webinar
- Social Networking
- Business
- Social
- Contact management
- Definition
- Best Practices
- Real cases of incorrect use of the media
- Digital communication in the covid-19 era
- Key takeaways
Entry requirements
Access to any browser
PC / Tablet / Smartphone device
Internet connection
Digital Literacy
The course is for all company staff. Through this course they will acquire the knowledge that enables digital communication and the appropriate behaviors to adopt in this communication context.
| All company staff | Use of mobile equipment | Digital Communication Tools | Cloud storage systems | Security awareness for users |
| All roles that benefit from basic business literacy concepts |  |
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